Shipping policy
We deliver from London to United Kingdom addresses only, and every order is sent tracked. These are large, heavy appliances — roughly 77 lb to 395 lb — so please read the access and delivery-day sections below before you order.
Dispatch
We process orders Monday to Saturday, during the hours listed at the foot of this page. Orders placed on a Sunday or a UK bank holiday are processed the next working day.
You will receive a tracking number by email once the consignment is booked in. If you have not seen one, check your spam and Promotions folders, then email manzomarc@outlook.com.
Delivery rates
| Order value | Rate |
|---|---|
| Any order value | Free tracked delivery |
Orders over £150 ship with signature on delivery. Someone has to be at the address to sign for them.
Transit times
We do not quote a fixed number of working days for appliance deliveries. Carrier schedules move with weather, backlogs and peak season, and none of that is within our control. If you are buying against a fitting date or a kitchen installation, order well ahead of it rather than to the day.
Where we deliver
The United Kingdom only — England, Scotland, Wales and Northern Ireland. We do not deliver internationally or to freight-forwarding addresses. Every order needs a street address that a delivery vehicle can reach; we cannot deliver these goods to a PO box.
Access — measure before you order
Weights across the catalogue run from roughly 77 lb for a compact refrigerator to 395 lb for a large French-door model. Dimensions on the product pages are in inches and capacities in cubic feet, as supplied by the manufacturer. Check them against your own measurements before you order.
- Doorways and hallways. Measure the narrowest point on the route, not just the front door.
- Stair turns and lifts. A half-landing turn is where most large appliances stop. If the route involves a lift, check the car and door dimensions.
- The cabinet opening. Built-in models have to go into a cutout of the right size, with the right supply behind it.
On the delivery day
- Somebody has to be there. These consignments cannot be left in a porch, with a neighbour, or in a safe place.
- Check the carton before you sign. Walk round it and look for crushing, punctures, tears and water marks.
- Note any damage on the delivery paperwork before you sign, in writing, however minor it looks. A clean signature makes a carrier claim much harder to run.
- Orders over £150 require a signature, so plan for someone to be present who can give one.
Supply, specification and installation
These are American-specification appliances. They run on 120V or 208–240V, not UK 230V mains, and you will need a suitable supply or a transformer rated for the appliance. Efficiency is rated under Energy Star rather than the EU A–G label. Please confirm you can supply the appliance before you order.
Built-in models must be installed by a competent person. Electrical wiring, plumbing, water supply and waste connections are your responsibility unless we have stated otherwise in writing for your order. We do not carry out installation.
Damaged in transit
If the carton is visibly damaged, note it on the delivery paperwork before signing, or refuse the delivery. Then photograph the outer carton and the appliance before you unpack any further — those photographs are what settle a carrier claim. Email them to manzomarc@outlook.com as soon as you can after delivery, with your order number. We replace where we can and refund in full where we cannot, and we cover the cost of collection either way.
Lost or missing consignments
If tracking has stopped moving, email us with your order number and we will open a trace with the carrier and follow it up ourselves.
If tracking shows delivered but nothing arrived, check with anyone else at the address who may have taken or signed for it. If it is still missing, contact us as soon as you can so we can file a claim while the carrier still holds the route data.
If you send something back
A returned appliance has to go back the way it came: uninstalled, disconnected and re-packed in its original carton, with somebody present at the address for collection. Please keep the carton and all internal packing until you are satisfied you are keeping the appliance.
Prime Tech Essentials gives you a 30-day returns window, which sits on top of your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013. Faulty or misdescribed goods are covered by the Consumer Rights Act 2015. Nothing in this delivery policy limits either of those rights. Our returns policy sets out how to start a return.
Address accuracy
Please check your delivery address at checkout. We deliver to the address as entered. If an order is returned to us as undeliverable because the address was wrong or incomplete, or because nobody was available to receive it, we will contact you to arrange re-delivery. We will tell you any charge before we book it.
Need to change an address? Email us immediately. If the consignment has not been booked in we can change it; once it has, we cannot, though the carrier can sometimes redirect using the tracking number.
Taxes
All prices shown on this site include VAT where it applies, as UK price marking rules require. The price you see on the product page is the price you pay — there is nothing added at checkout except delivery.